THE QUALITY MODEL ORGANIZATIONAL CULTURE ASSESSMENT INSTRUMENT (OCAI)

Abstract

Organisational culture is a system of shared beliefs and values in the organisation and directs its members' behaviour. There are various factors of change that influence organisational culture; various things are done to anticipate changes in the shift from the present situation to the desired conditions in a sustainable change. On the one hand, change occurs because of external factors that encourage change; on the other hand, change is an internal need. Change can be interpreted as absolute and unavoidable because of the strong external impulse and internal needs.

This research carried out at PT Briscor Horizon in 2020. This research was qualitative, namely research that intends to understand the phenomenon of what is experienced by the research subject holistic, and by way of description in the form of words and language, in a particular natural context and by utilising various natural methods. Data collection techniques used by researchers are interviews, documentation, and field observations.