The Role of Emotional Intelligence in Conflict Resolution: A Cross Sectional Study

Abstract

Understanding, managing, and resolving problems in a peaceful and beneficial way is the goal of conflict resolution. Understanding of self-emotions, as well as those of others, is a requirement for emotional intelligence. Conflict resolution requires the capability to understand the viewpoints of others and to empathize with them, especially when parties have a history of deeply held disagreements. According to research, people with high emotional quotients are more inclined to approach problems in a positive and cooperative way, which results in more favorable outcomes. At times when there is a conflict socially, it is the emotional intelligence that keeps a person calm and composed during such situation. Additionally, emotionally intelligent people can read and understand the emotions of others, which allows them to respond to the wants and worries more effectively. To be précised, effective conflict resolution depends on having strong emotional intelligence. Fostering effective and peaceful conflict resolutions requires the capacity to recognize, regulate, and understand self-emotions as well as those of others. Therefore, to improve the ability to resolve conflicts, people and organizations alike should give emotional intelligence skills top priority.